#cant log in

1 messages · Page 1 of 1 (latest)

dusty gorge
#

when I try to add new account on the xbox app, a login window appears, loads for a moment then disappears and takes me to the xbox app, I have the same problem with the microsoft store

untold yarrowBOT
#

@dusty gorge Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

dusty gorge
#

reinstalling didnt work trying to find someting on internet and i cant find it

faint silo
#

had you tried clearing cache for the xbox app, that sometimes helps.