#Account hacked a while ago. Any chance on getting it back?

1 messages · Page 1 of 1 (latest)

stiff torrent
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Hello! My microsoft account got hacked a while ago, around august last year, I didn't really pay no mind to it because I was really busy and stopped gaming completely in that time. But in october/november last year I tried to get it back, they locked the account indifenetely and I gave up. Now there's a big update coming on a game I'm playing and I really want the account back. I chatted with a live support person 7 days ago, and I had to fill out a form I got sent in dms. I filled it up with every possible detail I could remember, I still have access to the original email that created the account. I even added additional info like my old pc specs, what games I played, when I bought gamepass, my order number for Minecraft. They said they'd reach me in 5 business days, it's been 5 today. 2 days ago I asked them for an update on the status, the live support agent told me it may take up to 10-15 business days, and the account recovery team is investigating very throughly. And that he reported the case so it can be resolved as soon as possible. And that I could also reply to the email instead of using live chat.
Do I have any chance on getting it back? They didn't ask me for a new microsoft account to transfer games and such, like they did with other people. And what should I do to increase my chances? Should I wait like 2-3 more days and send an email back or chat with a agent for status on it?
If any of you have ever gotten their account hacked, what have been your eperiences with getting it back?

knotty impBOT
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@stiff torrent Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

unique granite
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Only thing i could is referr u to the link above.