#Can't access online

1 messages · Page 1 of 1 (latest)

cinder timber
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I have two accounts one with gamepass and one with no gamepass I've made the gamepass acc set to home and then restarted my console signed in with the no gamepass acc can't access online and this gamepass promotion screens keeps popping up I've tried many trouble shooting ways : removed all accounts, turned off recurring billing, reset my console.

sick carbonBOT
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@cinder timber Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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slate atlas
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If you've correctly set the Home Xbox there can be (rarely) a lag for the multiplayer benefits to become shared. I'd say try again in a bit.

idle crescent
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what Version of gamepass did you buy PC gamepass will not give access to mutiplayer on console.

cinder timber
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Xbox Ultimate

idle crescent
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If you signed in with the account, that has gamepass and go to settings account subscriptions. Does your gamepass show there?

cinder timber
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yes

idle crescent
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if your sure you set that account to home then you need to reach out to support to look at your account then.

cinder timber
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Alright

idle crescent
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no worries hopefully they be able to sort it for you 🙂