#Xbox Game Pass active but not showing in Xbox PC app

1 messages · Page 1 of 1 (latest)

covert halo
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Hello,
I purchased an Xbox Game Pass subscription, and it shows as active on my Microsoft account.
However, the Xbox app on PC doesn’t recognize it.
I’m signed in with the correct account.
I already reinstalled the Xbox app, Gaming Services, cleared the cache, and updated everything.
Nothing works.
Could you please check my account and force a subscription sync? Thank you.

spiral duneBOT
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@covert halo Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

covert halo
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Windows 11 x64

frail plinth
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what version of gamepass did you buy?

covert halo
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Normal one, core I think

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This one

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Can't send image

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Xbox Game Pass Core

frail plinth
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core is for console not PC

covert halo
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Wtf

frail plinth
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If you want to play on P_C then you want PC game pass or Ulmaite will cover both PC and xbox and clould. You can just buy a month and it convert your core membership.

covert halo
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So what do I need to do, buy a new month of game pass ?

frail plinth
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If you want to play on PC then you want PC game pass or Ulmaite will cover both PC and xbox and cloud. You can just buy a month and it convert your core membership.

covert halo
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Yes so I need to buy a new one