#Unable to Update Game Pass Game on PC

1 messages · Page 1 of 1 (latest)

hasty jolt
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I am having an issue updating a Game Pass Game through both the Xbox App and the Microsoft Store App on Windows 11. When I try to update the game (Retro Classics or really any PC Game Pass game) on the Xbox app, it says that I don’t “own the game” or “valid subscription”. On the Microsoft Store, it says “Something happened on our end”.

I’m sure this is probably a common issue, but I have updated every app on the Microsoft Store, and it still has this issue. This is literally frustrating for me as an GP Ultimate sub. Does anyone know of a fix that doesn’t require me to “Reset My PC”?

fallen wharfBOT
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@hasty jolt Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

mild thistle
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check that you're signed into the store with the same account on the xbox app.

hasty jolt
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They are