#Windows hello login for microsoft store/xbox app?

1 messages · Page 1 of 1 (latest)

flint mortar
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hey so im trying to login on my girlfriend's pc for using gamepass on there right. Im logged on on my pc, my laptop, and her laptop. The only time ive encountered this issue is on her pc and after she types in my email and password (either on microsoft store or on xbox app) it prompts a windows hello login. any way to get past this or any solution to it? it just says "to easily access apps with (email) you need to set it up with windows hello face, fingerprint, or pin. if you already have it set up, we will automatically add it for this account. you may be asked to reverify with windows hello."

next hornetBOT
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@flint mortar Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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