#Missing Game Pass in Xbox App

1 messages · Page 1 of 1 (latest)

frank zenith
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For life reasons I can't use my desktop right now, and got a new laptop. When I sign-in to the Xbox app on the laptop, it only shows cloud gaming. I'm missing the store, game pass, my library tabs. I've tried restarting the laptop, gaming services repair tool, reinstalling the app, installing the app direct from xbox site, checked for windows updates and app updates.

sleek steepleBOT
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@frank zenith Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

frank zenith
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On Windows 11
App 2505.1001.9.0
Gaming Services 29.101.20001.0
Game Bar 7.325.5191.0

Tried going to settings and Selecting See Perks under Subscription. Tried right-clicking the app and selecting Store. App did not open the page.

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Missing Game Pass in Xbox App

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I tried running the service repair tool in the app, and status says cancelled for everything.

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serene basin
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The only way to install it is to install a fresh copy of windows 11. if you open your terminal, and run a command you can get your product key that is assigned to your laptop and then make a usb drive of Win11 and reinstall through the bios of the PC>

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I dont remember what the command is however. But you can look it up on google and you will find it.

tawdry stump
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Is your laptop an arm64 laptop? If so only cloud gaming is supported in the Xbox app.

frank zenith
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Thank you. Yes, it is. I wasn’t trying to play pc games, was just trying to look at the perks.
I’ll submit a feature request.