#Console randomly shuts off and on repeatedly

1 messages · Page 1 of 1 (latest)

hearty nova
#

I just got an Xbox series X and I've been using it just fine for the last 6 hours or so, and now it shuts off and on repeatedly, sometimes it makes it to the home page and other times it cycles so fast the on and off sounds are continuous.

I already tried power cycling it, unplugging everything and re-plugging making sure everything is secure, but it still goes on.

hoary canopyBOT
#

@hearty nova Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

hearty nova
#

There's no error codes as far as I'm aware, unless the console uses power on and off sounds as a code in which case idk what the code is

foggy pewter
#

sounds like its faulty, you can try taking it back from where you got it from for exchange, Or send it to Microsoft for repairs

hearty nova
#

Now I'm thinking I did something when setting it up

#

or maybe that it's just overheating somehow? (The plastic case is not cool to the touch but not warm either)

foggy pewter
hearty nova
foggy pewter
#

of course

hearty nova
#

I found 2 cables that look similar to the one I received, I'll try them and send updates here