I redeemed a 50 Xbox gift card earlier, and it said I got it, but I still have $0.56 in my account. I'm very confused about how this happened and why it happened. I tried restarting the console, and it still had $0.56 in my balance. I checked my payment history, and it was only the redeemed gift card.
#Money not being reedemed
dusk sage
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dusk sage
I just unplugged my Xbox for a few minutes and turned it back on, and the money still isn't in my balance. It says that I have the Microsoft account credit that was redeemed but I don't have the money.
hard oak
Is there another currency under payments?
dusk sage
Nope
dusk sage
How did u get the gift card?
I bought it from Amazon. I usually get the xbox gift cards that way
I feel like Xbox scammed me :/
hard oak
Did redeem it on correct acct?
dusk sage
Did redeem it on correct acct?
Nope, it never did redeem it.
spring bough
Nope, it never did redeem it.
if you did not redeem it then go redeem it.
If you redeemed it but the balance has not added to your account that normally because you redeemed it to a other account or the code was a other currency to your account.
Support can check for you https://support.xbox.com/en-GB/contact-us/xboxdiscord
dusk sage
if you did not redeem it then go redeem it.
If you redeemed it but the balanc...
I already redeemed it, and I checked the other accounts, and it wasn't redeemed to a different account.
spring bough
then you will need to contact support to see what happened.
dusk sage
I tried, but I'm unsure how to. I've never had this happen before.
Nothing has been helping; at this rate, I'm just going to give up. 😔
spring bough
I understand, but we have explained to you what this normally means. You will need to contact support as advised I gave you the link to do this, There is nothing else anyone can do to help you we are not support and do not know why the credit does not show for you if you checked the above.
hardy haven
Support will probably open up an investigation case, asking you for the redeemed code, proof of purchase, etc.
If it’s a physical card, you may also want to contact Amazon so they can also start an investigation case on their side. If it’s digital, that’s generated by the system, it’s unlikely a system error.