Unable to open game properly

[proud mortar]

So I tried playing on my Xbox series S which I gotten recently but I’ve been stuck on the cover screen I hear sounds ans inputs but I’m practically blind

[whole reef]

@proud mortar Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

[proud mortar]

Can I please send a video

[bright pike]

Go to settings > preferences. There's an option to disable this.

Oh wait, I misread the issue. Never mind that.

[proud mortar]

Let me dm a picture

[bright pike]

No

Just answer the questions that the bot posted above and be thorough with your answers.

[proud mortar]

Xbox series S I tried restarting reinstalling no error code

[proud mortar]

I tried to launch a game after installing it on Xbox series S

[proud mortar]

So what can I do to fix my issue

[proud mortar]

I tried to launch a game

[kindred walrus]

Oh you might want to call Xbox or send them a message about what's wrong and if it can't be fixed they might send you a full refund

[proud mortar]

Alright

I wish this could let me send videos of my issue smh

[kindred walrus]

Tell me how it goes

[proud mortar]

🙏