Unable to Access the Troubleshooting UI of the xbox one console

[brittle meadow]

Hi there soo i recently got an xbox console where it wasnt used for a long time

Due to that i would have to Manually Update it offline so upon readying everything (USB containing the update files) the only thing i would need to do is to open the troubleshooting page and here's where the issue reside

So the main steps here is to hold the pair and the eject button altogether but my problem here is that while i can hold down the pair button that is on the side
The eject button i cannot hold down(im not sure if its like a touch control or the eject button not pressing down)

I tried holding it altogether or just holding down the pair button, but it beeps one time and it goes to the update screen not the troubleshooting screen

Any help for this one?

[frosty wave]

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[brittle meadow]

so here's the image for the eject button(i apologize if its a bit blurry) https://imgur.com/7cNl4Tk

and here's the image for the sync or pair button
https://imgur.com/jB4k5Nk

[brittle meadow]

Is there any alternative way to get to the troubleshooting screen?

[sleek kindle]

just because the console has not been used for awhilie is not a reason to update it manually. You should just be able to update it normally. You only need to go into the troubleshooting menu if your have a start up issue

[brittle meadow]

That's what's happening to my end right now tho

It says "There was a problem updating"

Then showing the actual error it says Network error even tho its connected via LAN

Tried every possible solution that i can research of without trying to manually update it but yea

[normal arch]

This same thing happened to me if your using Wi-Fi unconnect it and the console for 30 seconds it worked for me for a hour

I also think it has something to do with the Xbox servers

[brittle meadow]

Hmmm so basically unconnect it for 30 seconds when its opened at the update screen?

And afterwards reconnect and choose the test connection option?

Just tested it, same issue still occurs

[normal arch]

Ah yeah my bad I wish you the best with that

[brittle meadow]

Aight

[brittle meadow]

Update: I tried reformatting the USB to NTFS just to be sure, and manually reformatted the HDD to my pc and return it right back, the problem still occurs and im still unable to enter the troubleshoot screen

[limber cypress]

What do you mean “reformatted the HDD”?

[brittle meadow]

took the HDD off the console, formatted it in ntfs, ran a script that partitions the hdd and put it right back

[frank tusk]

That sounds like aginst tos. As u removed the hard drive from the console

The console has no serviceable parts

[brittle meadow]

Its an old xbox one console but yea