Remote play not working at all.

[pulsar meteor]

every time I try and go on my remote play it doesn’t work .it loads in like the App use to then goes to a black screen and 30 seconds later it kicks me back to the which console you want to play on .Any help is greatly appreciated as I work away so don’t have the luxury of taking my Xbox with me or being home every night .(The only time it works is when I’m 2 metres away from my Xbox and my daughter is watching TV which isn’t helpful at all)

[rich venture]

@pulsar meteor Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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[static onyx]

Have you made sure your console is set up correctly for remote play and allow remote connections?

You console as to be in instant on and you have too allow remote connections

Other than that you may want to try private browsering on edge and or a different network

https://support.xbox.com/en-US/help/games-apps/game-setup-and-play/how-to-set-up-remote-play

[pulsar meteor]

So yer I tried that and even reset the Xbox to make sure the setting were correct and it was

I’ve tried multiple wifis and hotspots including my own

It just comes up with the same stuff unless I’m sat 2-3 metres away from my Xbox

Which isn’t really remote play

On the app I use to be able to rock 5G and play my Xbox from Paris in my office and now it’s like the move to the Web absolutely knackered somthing and now it doesn’t wanna work

I’ve even tried different laptops and tablets to make sure I’m not doing it wrong and I get the same result every time

“We'll be right back
Sorry, we're working on fixing the issues, please try again later.”

If it’s a known issue I’ll wait but i genuinely can’t find a solution no matter what I do

[rich spire]

try this

https://www.xbox.com/en-US/play/consoles

[static onyx]

thats just the link to what they are using

[static onyx]

I not sure, it would seem something clearly going on, I would say that you should be using a 5ghz connection or wired for steaming

I just tried it and it doesnt work either so there may just be an issue with it.

[rich spire]

i also just tried it on browser pc works fine with a few seconds in avowed

[pulsar meteor]

Glad I’m not the only one

[pulsar meteor]

Don’t have the joys of a PC in a truck 🤣

[pulsar meteor]

Tbf mate my Xbox is wired in to the wifi at home when I use to do remote play I could have 3 bars of signal and 4G and could play till I fell asleep but since it went to browser it screwed with everything

[static onyx]

re read what you said and i said

[static onyx]

you mentioned you use a 5g connection in Paris and I agreed with you saying yes you should use a wired or 5ghz connection
Then i said I just tested it and it isn't working for me either so there maybe an issue.

I was literally agreeing with everything you said ....

[pulsar meteor]

Ok 🤣

[pulsar meteor]

has anyone had any luck with fixing this even specialists have not been able to fix this

[austere tide]

what device are you playing on?

[pulsar meteor]

Series X

Tried on a phone ,IPad and laptop nothing works for streaming

[austere tide]

run the remote play test on your xbox

[pulsar meteor]

Aye that’s all grand reset the Xbox ,the alternate MAC address pit it in manually , and with the wifi and still it just comes up with a blank screen after seeing the Xbox logo

[austere tide]

is your xbox working?

[pulsar meteor]

Aye I was playing on it lastnight but as soon as I leave my home network nothing

So I could use my home network on all these devices and it was grand

I tried it on 5G and my neighbours WIFI and and stood less ghen a metre from my Xbox and the Black screen issue again

I’m sat here scratching my head like would I be better off investing in a Gaming PC at this point 🤣

[austere tide]

also don't put your alt MAC to manual, clear whatever you put in. and run the remote play test, it'll give you a status of how good your network is for remote play.

[pulsar meteor]

I mean I tried it manual it’s automatic now 😅

When I say I’ve tried Everthing I’m genuinely hoping someone has a formula as at this point even Xbox tech wizards are getting me to repeat the steps I’ve tested already and I’m there like .ill just get a PlayStation or PC as I know the remote play works 🤣

[austere tide]

What was the result of the test?

[pulsar meteor]

I’ll copy and paste

Connection
V NAT type: Open
Upstream bandwidth: Over 9 Mbps
Network latency: Less than 60 ms
Network type: Wireless. Interference on your home network might get in the way of playing remotely.
Outbound port: Open
Controller
Bluetooth controller: Confirmed
Controller fimware: Up to date
Console settings
Power option: Sleep

[austere tide]

Have you tried wired?

[pulsar meteor]

Aye the wife plugged it in 2 days ago and she can’t log in either so she plugged it back into the TV

I’m gonna go look on a few more Reddit posts I know there is a ton of people on there who are having the same issues maybe there is some advice they can share

[austere tide]

are you seeing the rocket ship loading screen?

[pulsar meteor]

Yer then it says connecting to console then it flys off and goes to a black screen for 30 seconds then kicks me off

[pulsar meteor]

I think it’s a IOS issue as all the posts I’ve ready everyone uses a andrioid and it’s fine but new IOS it doesn’t like

[austere tide]

I using Chrome on iOS. I had issues logging on Safari, haven’t retry it.

[pulsar meteor]

Ahhh man you got chrome to work it’s just doing the Black screen thing for me 😢

[static onyx]

with this if your still having an issue, I noticed that my power options had reset maybe in a update as i do not recall changing them.

you have to be in instant on or active whatever its called now, if its on sleep remote connections will not work

[pulsar meteor]

I’ll have to try this when I’m home

I’ll let you know if it works if it does I will kiss you virtual

Not home till Friday 😢

[pulsar meteor]

Nope didn’t work 😞

[pulsar meteor]

So apparently this is a generic issue and it is known so I just have to wait for a update 😞