#usb devices repeatedly disconnecting

1 messages · Page 1 of 1 (latest)

alpine leaf
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hello,

recently my xbox has been constantly disconnecting all of the usb devices that are plugged into it simultaneously (keyboard + mouse, etc) while i am playing games like fortnite on kbm. it is sometimes every 10 seconds, sometimes every 10 minutes, it seems to have no trigger (like a certain button press) and is just completely random. the amount of time it is disconnected for also varies (3-10 seconds usually). it makes games borderline unplayable, especially as when they disconnect they continue whatever input was being registered while it disconnected (e.g i keep moving in game while the keyboard is disconnected if i was pressing WASD when it disconnected). i have switched cables on every device that you can switch them, used different keyboards/mice, used usb splitters, switched usb ports, restarted games/console hundreds of times and nothing at all works. (this happens to every usb device except the controller) would LOVE a fix so i can go back to not being griefed by my console while playing games.

paper bronzeBOT
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@alpine leaf Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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