#I plugged in a new headset that completely messed up my party and game chat

1 messages · Page 1 of 1 (latest)

safe harbor
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I bought a new headset (Razer Kraken Pro V3) for my Xbox One, but when I plugged it into my roller, I couldn't hear anything. Then, when I plugged my old headset back in, I could hear my game perfectly fine, but my party chat, and my in-game voice chat does not work. I can be heard because my name pops up on the overlay, but I cannot hear my teammates. I've already tried resetting audio settings, and factory resetting, but nothing has worked.

So far I have tried factory resetting, resetting audio, and updating controller.

My NAT switches from moderate to open, im on adult moderation so vc is open, and I have party chat enabled.

austere monolithBOT
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@safe harbor Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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safe harbor
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No enforcementa were taken on me

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i have 0 strikes

crisp cape
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doing a quick search online that headset is for PC not Xbox.

It uses USB A Audio and xbox does not support USB audio in general.

You maybe able to use an adapter to connect it via 3.5m Jack on your controller

safe harbor
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i did that

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then i plugged my olg headset in and pc and gc is not working

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but game audio works fine

crisp cape
# safe harbor i did that

if the audio mixer is greyed out this is because the console is not seeing the headset as a stereo headset. That headset is though so it would mean either the Aux port on the controller is damaged or the 3.5mm cable.

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Having a Moderate NAT is also going to give you issues hosting party chat and Games too for when you get the headset working you need to sort that or you will unlikley be able to be a host of anything

safe harbor
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it does appear os open

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its like 50/50 and idk why

crisp cape
safe harbor
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as for the jack, i get rarely corrupted data, but 99% of the time the audio is super clear

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on my old headset

safe harbor
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@ me for a response