A few months ago, I bought a few fortnite codes to redeem but they never really got into my account. I even tried buying 1.000 V-Bucks through the Xbox store but that didn't help either. Before asking, yes, I did have my Xbox account connected to my Epic Games account and yes, it was the same Xbox account that I used to buy these items. Note that most of the packs were redeemable codes, even though when I entered them they got added to microsoft library. I don't know what to do.
#Didn't receive my items
honest citrus
bleak dustBOT
@honest citrus Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.
To help us help you, make sure to answer:
- What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
- **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
- Have you searched the error code or for similar problems? (Tell us what you found.)
If you don’t answer these, you might not get a response.
honest citrus
- What I've tried to do: I contacted epic games support but they said it's not from their side but from microsoft's. I tried contacting Xbox support but it's unavailable at the moment, I also tried disconnecting my Xbox account from my Epic Games account a bunch of times and still didn't work.
- I've searched for similar problems but they're not related to my problem, the secondary redeemable V-Bucks card method was the closest solution which didn't help.
one last thing to note, I tried redeeming the same item but with a different valid code, but it says that I already own the item, which it's not even in my account.