#cant connect controller to my laptop

1 messages · Page 1 of 1 (latest)

trail hound
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hey i need help, my xbox one controller cant connect to my laptop, i tried conencting it with bluetooth, holding the button that is in front of the controller and trying to find the device on laptop but it still wont show up

vestal thistleBOT
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@trail hound Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

trail hound
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my xbox controller is 2.3 version

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i bought my xbox one back in 2015 and it came with the controller

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please ping me

remote lotus
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those controllers do not have bluetooth

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bluetooth wasn't added to xbox controllers till the xbox one S in 2016. You will need to use a Data USB cable or the wireless adapter for windows

trail hound
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i have tried a usb cable but it says that the device cant be connected or something

remote lotus
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what does or something mean?
Is the cable your using a data cable?
Try a other cable

trail hound
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ill send you the picture of the cable

remote lotus
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you can not tell by looking at the cable they look the same.

trail hound
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oh

remote lotus
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try a other cable but since the controller is 10 years old it very likley needs replacing.

trail hound
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i found it along with other usb cables so i thought it might work