#Aka.ms/incorrectregion

1 messages · Page 1 of 1 (latest)

tranquil nimbus
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Hi, so I live in Indonesia but the Xbox I bought was a Singapore edition my account and payment settings are set to Singapore. I've never had any problem purchasing games and game pass until now. I tried to buy Split Fiction and it says incorrect region and that I had to set it to the correct one.

When I tried to set it to Indonesia, guess what there's no option for that. Xbox accessibility is pretty rough for Asia unless you're from SG, JP, or India. So I don't know where to move from here. If they came up with a new policy and said that I need to set ot according to my IP, they don't even have an Indonesian store. Please help.

uncut cryptBOT
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@tranquil nimbus Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

tight bloom
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You have to update your payment to where you live. The Xbox/account isn’t region locked. Your payment is locked to that region. You just need a new payment for your current region.

tranquil nimbus