#Friend's xbox says she doesn't own Minecraft.

1 messages · Page 1 of 1 (latest)

lofty cradle
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My friend bought minecraft using a gift key thing, then she bought gamepass ultimate, it expired, and now she has gamepass core. It says she doesn't own it with gamepass nor the key. Please help

proven oliveBOT
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@lofty cradle Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

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  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

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lofty cradle
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she's restarted her xbox several times already

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error code is 0x803f800e