#Retrieve a card code

1 messages · Page 1 of 1 (latest)

full storm
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Hello, I just bought 50 euros of Valorant card thanks to my balance. I went to check my mailbox and my purchase history but I did not find the code for my card to use it in the game.

austere cedarBOT
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@full storm Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
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If you don’t answer these, you might not get a response.

hardy plume
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Where did you buy it? The Xbox store?

full storm
silent vigil
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or spam section

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u bought digital yes?

hardy plume
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Usually things you buy will go to the game directly, but you need to launch it on an Xbox to claim.

silent vigil
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oh

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idk then

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did u check xbox app

hardy plume
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Launch the game on Xbox

full storm
full storm
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I need the gamepass

hardy plume
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Isn't it a free game?

full storm
hardy plume
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Then you don't need Game Pass

full storm
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it tell me play with gamepass

full storm
hardy plume
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Free to play games don't require Game Pass to play online.

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Well, if you can't launch the game, contact Support and see if they will refund.

full storm
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how

hardy plume
full storm
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what i have to say ?

hardy plume
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That you bought a code for currency you can't claim because you aren't able to access the game on Xbox.

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But keep in mind, currency usually can't be refunded.

lyric musk
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It for free

hardy plume
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I said that already.

lyric musk
austere cedarBOT
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📝 The ability to use images, react, and use stickers and emoji from other servers is disabled by default for new users. This privilege is granted to users who have the explorer role, which they receive once they have demonstrated they follow the rules and been an active member of the server. Being an active member will also grant access the giveaways channel, where we host giveaways for people who have spare codes they want to give out.

hardy plume
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It still answers your question though.

lyric musk
full storm
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i lost 50 euros because i bought valorant points but they are on console and i don't have xbox series