Heyo I just redeem 1,500 points for the lord of the rings: fellowship of the ring (extended edition movie. I haven’t received the movie at all. I am wondering if something went wrong. Is there anything I have to do to receive it? Thanks.
#Not receiving my reward.
normal pelican
urban jacinthBOT
@normal pelican Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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normal pelican
I have tried restoring purchases but that did nothing
Should I try redeeming it a second time?
frosty epoch
you can do yes, you need to use the Microsoft films and tv app to view movies. In the US i believe its called the movies app
normal pelican
you can do yes, you need to use the Microsoft films and tv app to view movies. I...
I have checked the movies and tv app many times
It’s not there
frosty epoch
I have checked the movies and tv app many times
you can check if the code was redeemed by trying to redeem it again. Or by checking your order history at account.microsoft.com/orders
Make sure your signing in with the same account you redeemed the code too.
normal pelican
It did take the points out of my account
But it’s not showing up in the order history
normal pelican
you can check if the code was redeemed by trying to redeem it again. Or by check...
So should I just try redeeming it a second time
frosty epoch
there is nothing wrong in trying. I can certainly say if its not on your order histery then you have redeemed it to a other account and need to sign in with that account.
normal pelican
Time to waste 1,500 more points
frosty epoch
or just sign in with the account you used 🤷♀️
frosty epoch
okay then i would contact support
normal pelican
Rumbly what do you think
I guess rumbly isn’t gonna say anything
Anyways I contacted support thanks for your help
normal pelican
Alright I got it
frosty epoch
Alright I got it
glad to hear it how did you sort it?