#PC Game Pass

1 messages · Page 1 of 1 (latest)

limber cloak
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Hello, I want to buy the PC gamepass but it says i have it already but i dont have it!

cedar nimbusBOT
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@limber cloak Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
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limber cloak
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ok

unique haven
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verify on ur ms acct if u have an active sub

limber cloak
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kk

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where can i verify?

unique haven
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and ur ms store acct is the same as ur xbox app on pc acct

limber cloak
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ok

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okay i did

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what now?

unique haven
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did it say active sub or not?

limber cloak
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not a active sub

unique haven
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can u install any game on pc game pass yes or no?

limber cloak
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no

unique haven
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then probably a glitch

limber cloak
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what should i do now?

unique haven
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where did u see that u have an active sub?

limber cloak
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in the paying menu

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should i screenshot it?

unique haven
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nah. if ur ms acct show u dont have an active sub then u dont have one. just go and buy the sub

limber cloak
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i cant it says you can not purchase the gamepass because you have already an Game Pass

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@unique haven

unique haven
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that makes no sense. i know u can convert game pass core to ultimate.

unkempt tulip
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Either you already have PC Game Pass, or you have Game Pass Ultimate. Otherwise it wouldn't tell you that you have it already.

You can check in the subscription section at https://account.microsoft.com