pls help
#hello i have a problem. , the game doesn't start at all, thanks for any help its a black screen
limber iris
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@limber iris Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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rain patrol
restart your pc and network
limber iris
restart your pc and network
id do it already
rain patrol
id do it already
okay then please answer the questions above
limber iris
ok
I have Windows 11, I restarted the computer and the internet and nothing has changed
unfortunately I didn't find anything about this problem, maybe I didn't search deep enough
rain patrol
are you using the app or a browser at xbox.com/play?
limber iris
are you using the app or a browser at xbox.com/play?
a browser
rain patrol
try using a different browser and/or private browsing
Make sure your PC and Browser are updated
Consider using the xbox app instead.
rain patrol
you need to be more specific- What have you tried that i mentioned and what happened
just saying it isnt working is not really helpful to anyone.
limber iris
i launch game space ship and x box logo is normal but after this i have a black screen after few second s game crashes and game dissapears
rain patrol
yes I understand that and I advised what to try
did you try using the xbox app?
Did you try a other browser?
what browser did you try?
limber iris
Did you try a other browser?
yes
limber iris
what browser did you try?
a edge
rain patrol
Does it happen with all games?
limber iris
Does it happen with all games?
only fortnite i dont have a premium
rain patrol
If you tried a other browser and private browsing and restarted your network. I not sure why it isnt working for you.
limber iris
If you tried a other browser and private browsing and restarted your network. I ...
it might be a bug in streaming
rain patrol
maybe, it works for other people though, If Fortnite wasn't working there would be floods of questions here. It should work on edge in private browsing.
It is capped at 60 minutes of play however with out gamepass.
limber iris
It is capped at 60 minutes of play however with out gamepass.
so what?
limber iris
im idiot sory