#owned xbox games not showing up on library anymore

1 messages · Page 1 of 1 (latest)

sterile cedar
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When I downloaded the Xbox app everything was normal, I signed into the right account same goes with the Microsoft account everything was matching up and when I first opened the app my owned games were there for a while but after some time my games disappeared, I couldn't find them on the Xbox search bar or anywhere I signed out signed back in and I restarted my pc to see if they appear again but none of my games came back

bright deltaBOT
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@sterile cedar Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

sterile cedar
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I bought games on the Microsoft store on my Xbox 1 then i got on my pc everything was fine like i said until a few days went by, and my games were gone i searched up the names of each game i owned but none of them showed up like they never existed then i went to reddit and tried the signing out and back in and the check Microsoft account was right which everything was right but i couldn't see my games like before and all that stuff but nothing worked

zenith imp
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The problem according to the post is on PC. But you bought the games on the Xbox One console as you say. I don't know the games but most games compatible with consoles don't give you a license to play them on PC.

I would recommend you check your purchase history and email when you bought the game and if it gives you a license for console, PC or both.

Also in the Xbox application on PC you should see a section of owned games where all the games you own should be shown.

If you mention a game that you have licensed for both platforms maybe some user can give you more information.

sterile cedar
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i do see the section of owned games but i got none there

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and i just checked my purchase history but it doesnt reallyanything but the purchase

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the games i wanted to play was the crew motorfest and assassins creed mirage and others

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those games showed on my library before but now they dont

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and i cant search them up since they dont show up

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is there a way i can show you the screenshot i took

austere dagger
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Sounds like you own the Xbox version but are trying to play on pc that won't work for those games you need to sign in on Xbox console