#Confusion on refund

1 messages · Page 1 of 1 (latest)

crimson kernel
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I stupid question probably but I requested a refund a few hours ago on a game and it said request approved. Does this mean I got the refund or just that the request for the refund was sent?

glad peakBOT
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@crimson kernel Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
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narrow needle
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did u get an email confirming that the refund was approved?

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or is the request being processed

crimson kernel
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I just checked on the website and it said “request approved”

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I asked chat gpt with a picture and it said it was approved so I think I’m ok

narrow needle
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then u or ur dad should check the payment method that was used to buy the game

crimson kernel
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Thanks for the help though!

narrow needle
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refunds can also take upto 30 days to hit ur acct. ask ur dad to check his email

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it depends what payment it was

crimson kernel
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Ok thanks 👍