Wallet payment

[keen quest]

Hi ! I have exactly 10,01 euros on my Xbox wallet and I want to buy Subnautica Below Zero, which is at 9,89 euros (all taxes included). However when I want to buy it, I receive a message from my bank which is telling me to accept or decline the payment of 9,89 euros. I don't know if it's normal and if I should accept the payment (but I won't be debited because I paid with my wallet) or if I'm doing something wrong and I should not accept it ? Just in case, the screen shows me that I'll pay with my wallet, so it's not just a story of "I just need to change my payment method)
Thanks in advance

[astral pecan]

@keen quest Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

[ivory bramble]

I've never seen that before, but it might be a Euro thing. If your thing is set to pay with your microsoft account balance, you should be fine.

[hoary wigeon]

Sometimes Microsoft’s transaction system is buggy like this, something you could try is purchasing subnautica below zero on a different device (same store) and that could let you use your wallet balance

It’s worked for me in the past

[keen quest]

Okay thanks I will try on my pc

[hoary wigeon]

Cool let me know if that works!

[keen quest]

Thanks a lot ! It worked