#Don't know how to get my items

1 messages · Page 1 of 1 (latest)

torn wasp
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I redeemed an apex legends code that I bought and it said that I redeemed it and some other stuff I didn't read and I haven't gotten anything

old wagonBOT
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@torn wasp Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

carmine zenithBOT
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@torn wasp Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

proud hollow
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Where did you get the code from?

What platform was the code for?

Which platform(s) have you accessed the game on since redeeming the code?

torn wasp
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I bought the code from a 3rd party site

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I use it frequently I'm pretty sure it's safe

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It was for xbox

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I've only accessed my Xbox series s since buying it

proud hollow
torn wasp
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Yh it does

proud hollow
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Okay. Try rebooting the console and check the game again.

If still nothing, wait a few hours and check again. If still nothing, contact Support.

torn wasp
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Ite