#Issues with my library and purchased games

1 messages · Page 1 of 1 (latest)

gritty jewel
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Hi everyone,

I'm having some trouble with my Xbox and wondering if anyone here has experienced something similar or has any advice.

Over the past 12 months, I've purchased several games, but none of them are showing up in my library. To play these games, I have to search for them in the store, where they do appear, and I can play them from there. However, in my library, installed games have a warning symbol as if they're not playable, although they actually are.

Interestingly, games that I purchased more than 12 months ago show up just fine in my library without any issues. This problem also affects Game Pass games—they also display the warning symbol but are still playable.

I've checked my purchase history on the Microsoft website, and all my recent purchases are listed there. To troubleshoot, I've tried restarting my console, removing and re-adding my account, unplugging the power, and holding down the power button, but nothing has resolved the issue. Unfortunately, Xbox Support hasn't been very helpful so far.

Has anyone else encountered this problem? Any tips or solutions would be greatly appreciated!

Thanks in advance!

smoky forgeBOT
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@gritty jewel Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

gritty jewel
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Further information:

i did reset my console and it was fine. After adding another account and setting the home consoles the problem was back.

still kelp
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the ! on the game means that the other account brought them but it sounds like you have the xbox set to the home xbox so can play them.

gritty jewel
wraith relic
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@gritty jewel Are you still seeing this issue?

gritty jewel
wraith relic
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Assuming you've checked sometime today. About when did you last sign in to try? And is this with the account you have linked in your profile?

gritty jewel
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Right now actually. Yes, this is with the account I am linked to

wraith relic
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Thanks - will forward

gritty jewel
hallow cloud
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Hey im having smae issue, went to xbox support not helpful, reached out here same thing. I only get told they will look into it and nothing else. Atleast you can still play it but in my opinion make sure you have proof you own it so that ever the time comes you cant play it you call customer support show proof and they then have to give you the game. It does suck ive had this issue for 3 weeks now. Been with xbox support multiple time they are useless. As i said asked here and got same replies. It sucks but if you see it fixed let me know and ill do the same for you

gritty jewel
hallow cloud
bold edge
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I have kind off the same issue but with the difference that I cant play any of my games or install or play any games including the free Microsoft titles

gritty jewel
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Ok, I will refund. Game breaking Bug in the first 5 minutes 😅 but that’s another topic, just if someone Xbox will look it up

hallow cloud
gritty jewel
hallow cloud
wraith relic
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Please let me know if anything starts working in the next 12 hours or so. Will need sign out and in.

gritty jewel
wraith relic
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K, thanks.

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Not sure if that means you're seeing something different/new than most or if they have the wrong issue, but I'm passing it along.

wraith relic
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@gritty jewel Could I trouble you to file a bug from the console you're seeing this on? The logs would help: https://bsky.app/profile/neonepiphany.com/post/3lcwsutyltc26

Eden Marie (@neonepiphany.com)

How you can file a bug on Xbox, even if you're not an Insider!

  1. Go to the Store app.
  2. Search for "Xbox Insider Bundle."
  3. Install.
  4. Repro your issue. (Important! The logs help a lot!)
  5. Hold down the Xbox button to get the power menu.
  6. "Report a problem."
  7. Submit!
Bluesky ·
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Also, if you're not just seeing a situation where all Game Pass games or owned games aren't showing up in your library, some examples of what is and isn't showing up would help as well.

gritty jewel
gritty jewel
wraith relic
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Awesome, thank you!

gritty jewel
wraith relic
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No, definitely care about people not seeing their entitlements

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I'll let you know if I need any more information!

gritty jewel
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Great, looking forward to hear from you

gritty jewel
wraith relic
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My team is not the one investigating this, so I don't know, but I intend to keep pushing on it until it's fixed.

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Speaking of which, they did tell me they fixed some more things overnight and would like you to see if anything's better at all (reboot or sign out/in may be required)

gritty jewel
wraith relic
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Thank you.

wraith relic
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@gritty jewel Could I trouble you to file a new bug (again, about a minute after you sign in and see the problem)? They're actively investiging.

gritty jewel
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Will do right now

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Do I have to explain what’s the problem with exactly again in this form?

gritty jewel
wraith relic
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Oh no, just file it, we just need new logs.

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Thanks for asking!

gritty jewel
wraith relic
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Found it - thanks!

gritty jewel
gritty jewel
# wraith relic Found it - thanks!

Hi, I don’t want to put any pressure on you. I just wanted to quickly let you know that I’ve submitted another bug report. I noticed that in my games and apps, under the Ubisoft Plus and GTA Plus tabs, both of which I’m currently subscribed to, no games are being displayed. I only receive an error message and a retry button, which I’ve clicked several times. After that, I waited for about a minute and then submitted a report. Hopefully, this helps you.

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Cheers and thanks in advance ✌🏻💚

wraith relic
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I'll look up your most recent bug. I'm told that they have a really good idea of what's behind your original report and may have a fix out in the next few days, I'll let you know when you might want to check.

tepid flume
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Hi @gritty jewel, we have made a change that should fix the issue that you have been experiencing. When you get a chance can you check your library and let us know what you see?

gritty jewel
tepid flume
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Amazing, thank you for confirming!! And thank you for your patience as we worked through this!

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For anyone watching this thread who is still experiencing the problem, please stay tuned. We are assessing the timeline for when the update will fully roll out.

tepid flume
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The fix is now available worldwide

gritty jewel