#Gamepass region issue

1 messages · Page 1 of 1 (latest)

bold mist
#

so I've bought this gamepass code from a gamestop it's united states code and I'm sure it is so I come to redeem it and it doesn't work and it says code purchased in different region anyone help? I've even tried a vpn it doesn't work

willow terraceBOT
#

@bold mist Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

bold mist
#

Bought a code didn't work tried vpns different phones both Microsoft and xbox store
There isn't an error code and the similar people had it fixed

astral gull
#

If a code is for a specific region and you don't live in that region, there's nothing you can do.

bold mist
#

And the code is in the region on the United states

astral gull
#

The only other option you have is to contact support, because nobody here can help with billing/account issues.