I’m trying to set up my Series X but every time it wants to use WiFi to connect, instead of using mine, it uses its own and can’t connect as a result. Why?
#Console Set Up Issues
civic orbit
drifting monolithBOT
@civic orbit Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.
To help us help you, make sure to answer:
- What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
- **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
- Have you searched the error code or for similar problems? (Tell us what you found.)
If you don’t answer these, you might not get a response.
stray flare
R u talking about hotspotting to ur phone?
civic orbit
I guess. It says to join their wifi (which has no signal every single time) on the app.
stray flare
Why arent u using ur home wifi?
civic orbit
It’s not my fault. I’m already connected to my wifi on my phone. I’m setting up a console. I put the code that’s on the screen onto my phone. It then asks to join a WiFi network “XBoxSetup(three numbers and a character here)”. It then boots me from my current WiFi (my WiFi) to join that network I mentioned. Doesn’t actually connect. Sends me back to the character screen because it thinks that’s the issue and not its inability to set up without the need for WiFi now.
stray flare
Ok. Does ur phone using ur home wifi or mobile data?
I only know home wifi not via mobile data sorry
bitter bronze
It's trying to set up a private wifi connection for you to do mobile setup of the console. You'll need to join that network when your phone prompts you.