#i cant buy anything

1 messages · Page 1 of 1 (latest)

hexed tangle
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So basically i redeemed a giftcard today worth 20 euros and when i went to buy xbox gamepass it wouldn't let me and showed that i had 87 cents on my account.
And idk how to fix it if anyone could help it would be amazing also you can dm me for screenshots for easier explanation

hoary merlinBOT
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@hexed tangle Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

haughty sedge
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is it all the same currency?

hexed tangle
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dm me

haughty sedge
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what country do u live in? euros and cents are two differency currencies.

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no im not

hexed tangle
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can u send ss in here?

hexed tangle
hexed tangle
haughty sedge
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if u got currency that isnt netherlands currency then u cant use it

hexed tangle
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its euro

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if u dm me i can show a ss

haughty sedge
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i already said i dont do dms

hexed tangle
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alr

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so like

haughty sedge
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verify if ur console is set to netherlands

hexed tangle
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it is wait il explain

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when i go to payment options in microsoft settings

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i see 2 currencys both are euro

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but 1 is 20 euro and 1 is 84 cents

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0,84 euro basically

haughty sedge
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usually when u redeem currency it will automatically be added to ur ms acct. if u have 2 currencies means that one of them is not useable

hexed tangle
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am i able to remove 1 of the currency?

haughty sedge
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probably not. with acct issues like this better contact official xbox support.

hexed tangle
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alright