Console ban | XBOX | Page 1

wicked chasm Feb 10, 2025, 8:03 PM

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even though I've had my account for over 6 years and I have no community guidelines violations, I couldn't find any info or ways to help on the resources provided by Microsofr, and I don't know what to do and I'm panicking because gaming is one of my main coping mechanisms.

bitter lotusBOT Feb 10, 2025, 8:03 PM

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@wicked chasm Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
**What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

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Nobody here is able to assist with Enforcement actions. Follow the link provided in the Enforcement message or at https://support.xbox.com/help/family-online-safety/enforcement/enforcement-strike-system-faq for more information or assistance, including information on how to submit a case review.

Additional information about enforcement, how to file a report against another player, etc, can be read about here: https://support.xbox.com/help/friends-social-activity/browse#enforcement

wicked chasm Feb 10, 2025, 8:04 PM

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Those aren't helpful I've looked over them at least 3 times now

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None of the official resources provided by Microsofr are helping as I said, everything I look at just leads me to those two websites, and they can't even give me a reason

polar kettle Feb 10, 2025, 8:07 PM

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no one other than official support can help with those sorts of issues.

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we dont have access or anything to those systems

wicked chasm Feb 10, 2025, 8:08 PM

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But when I can't even be provided with a reason by the official channels and websites what fo I do? Because the customer service line doesn't deal with these issues

polar kettle Feb 10, 2025, 8:10 PM

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did you see the section about registering an appeal?

wicked chasm Feb 10, 2025, 8:10 PM

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Yes, that wasn't helpful either the only information it gave was in regards to family accounts and appeals through family members accounts

polar kettle Feb 10, 2025, 8:11 PM

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outside of that , your best bet it to get ahold on them on them live (no i dont have a magic button to getting the support site to actual give you a real person)

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but we can't help here, even if we wanted to

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its just not a thing we have any access to

#Console ban