The rewards section missing on my son's Series S tried all the basic troubleshooting, removed his account and readded it. Reset his console but nothing worked. I know recently there was a glitch with Xbox banning rewards by accident. Just trying to figure out what is going on.
#Rewards section missing on son's Series S.
woven comet
somber fjordBOT
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royal comet
If your son is under 18 I'm pretty sure Rewards isn't supported for child accounts.
atomic brook
If your son is under 18 I'm pretty sure Rewards isn't supported for child accoun...
This is true. They recently changed rewards and made them 18+ only.
icy otter
Can you walk us through where you're going to find the Rewards hub? I'm an Xbox Insider, I know it's moved a few times, I just want to make it's the same for you.
woven comet
Can you walk us through where you're going to find the Rewards hub? I'm an Xbox...
Usually for me I click the Xbox button and go to my gaming icon and click My Rewards. Sons profile doesn't show that, wish I could upload a picture.
woven comet
This is true. They recently changed rewards and made them 18+ only.
He's 18, is it still because he's in a family group?
woven comet
If your son is under 18 I'm pretty sure Rewards isn't supported for child accoun...
When he first made his account he wasn't 18 but turned 18 last year does it auto update to a adult account or will it forever be a child account?
royal comet
It should auto update but if you see issues (or say, the wrong birthdate was entered at account creation) you should be able to contact support to fix it.
woven comet
It should auto update but if you see issues (or say, the wrong birthdate was ent...
Thank you for the help, double checked his account and it's correct, 2006. I can't even run the insiders app for him.
icy otter
Usually for me I click the Xbox button and go to my gaming icon and click My Rew...
Mine's not there. Mine is under Profile, again my dashboard might be different because Insider. I have no idea it's preview or not.
woven comet
Mine's not there. Mine is under Profile, again my dashboard might be different ...
That's exactly how mine is. Now for my son the my rewards isn't there.
dim musk
That's exactly how mine is. Now for my son the my rewards isn't there.
rewards have just been changed to 18 plus. child accounts can not earn them
woven comet
He is 18, born 2006. To my knowledge he shouldn't have a child account.
dim musk
if he does not have the rewards there then that be why
or it isnt available in your region.
woven comet
or it isnt available in your region.
Understandable, but if it's a region thing why would I have rewards and he wouldn't.
dim musk
then it isnt a region thing
icy otter
Does your son have rewards sign up? Have your son sign in on the rewards website and see if there’s any issue.