#xbox cloud gaming option doesnt appear

1 messages · Page 1 of 1 (latest)

sharp creek
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hello i bought my xbox game pass ultimate today on my pc at first everything was okay whenever i tried to play any game on the cloud gaming option the screen would black out and come back to the play page again i tried to fix looking up on yt videos where it said to set your preferred language to english(US) and i checked the app it was on the same language as he said and below that was another language pack named english(india) and i thought if i deleted it so it would fix the issue but it didnt next thing i knew was that the cloud gaming option disappeared from the xbox app even the cloud settings were gone i have tried a lot of methods from forums still doesnt work i updated my windows and all the store apps and repaired and reset the app kept reinstalling still didnt work i need some help please

clear gullBOT
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@sharp creek Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

sharp creek
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sorry i forgot to mention i redownloaded the language pack

proud relic
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Are you in a supported region for cloud gaming?

sharp creek
proud relic
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Try playing cloud on the browser.

sharp creek
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Also browser says i need to connect a controller

proud relic
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The trying the browser was to test the issue. You’ll need a controller for most games on cloud through the app too.
But for the app, check that you’re signed into the store app on the same account.