#Account Recovery Form

1 messages · Page 1 of 1 (latest)

outer crag
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Hello! I am struggling to fill out the account recovery form because I am not sure where or what some of the information is that I am being asked. The main questions are:

How do I access the Xbox Live Device ID?
and
Is my Skype Username the one that starts with live: and if so, should I include the live: when putting it?

Thank you.

odd leafBOT
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@outer crag Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

outer crag
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What did you try to do and what happened?
I have not input any of the ID numbers on my Xbox because I do not know which one is the Xbox Live Device ID

What have you tried to do to fix it already?
Not really something that needs fixed: I have looked up where the information is that I am seeking but I can not find anything with a definite answer.

Have you searched the error code or for similar problems?
As stated above, I have looked it up, however I was not able to find a definite answer and on Reddit posts that did have the answer, the person that posted the answer had deleted their account so their response was also deleted.