#My account got hacked

1 messages · Page 1 of 1 (latest)

mint sapphire
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my account got hacked a while ago and I wanted to get advice on how to go about getting in touch with support and seeing if I can get it back I have my old Xbox with my old account still on it and when I try to sign in with my old account email, it says it doesn’t exist. And when I try to create a new account using the same old email, it says this one exists. i’d be grateful for any advice.

marsh sealBOT
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@mint sapphire Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

slow sundial
mint sapphire
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it was on an Xbox one S and they changed the email I have the hackers email if that can help.

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and I need to actually speak with a support agent that’s why I was looking for a number

slow sundial
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nobody here can acutally help with any account issues just pointing in the general direction sorry

mint sapphire
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I was trying to find a live agent to speak to

ivory tangle
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The support site has all available contact options.

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We do not have access to a phone number for you unfortunately.

mint sapphire
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Ok