All my gaming accounts were hacked and i got them all back except my microsoft one but i wasnt too worried about it because i only had pc gamepass on there so i made a new account with the same email since the other one was stolen and now every time i open the xbox app on pc i cant log in and keep getting this error when i try to log in, first "we cant sign into your microsoft store account" on the tab at the top and then when i actually try to sign in i get an error code "0x800704cf". and something about not connected to internet when i am and its only on the xbox pc app its not working.
#Was hacked and now keep getting this error
shell monolith
ionic coyoteBOT
@shell monolith Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.
To help us help you, make sure to answer:
- What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
- **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
- Have you searched the error code or for similar problems? (Tell us what you found.)
If you don’t answer these, you might not get a response.
shell monolith
i have searched up multiple methods i seen online with my network drivers, or repairing my windows or editing my internet driver, and searching up the error code didnt help cuz it it gave solutions thru my cmd prompt and they didnt help either so idk what to do
proper swan
You can't make a new account with the same email. You need to do an account recovery urgently and contact your bank.