#Payment (xbox gamepass)

1 messages · Page 1 of 1 (latest)

sinful quiver
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I need help with the payment, the country is locked to a wrong country even tho i have my prefered country selected in my microsoft account and everywhere (bc of this the zip code formation is also wrong and cant select my state neither)

obtuse spokeBOT
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@sinful quiver Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

sinful quiver
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However when i go to the payment it locks in united states

upbeat geyser
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And you don't live in the US?

sinful quiver
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No i dont

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I live in hungary

upbeat geyser
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Okay, go here https://account.microsoft.com/profile and under "Profile info -> Country or region" select Hungary.
Keep that setting and stay in Hugary with your account. Buying stuff from regions you don't live in is forbidden and can get you banned.

sinful quiver
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It is selected tho .-.

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However when i go to payment, the US is still locked in

upbeat geyser
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Is your payment method tied to US by any chance? Try deleting it and relinking it from hungary

sinful quiver
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I have 1 payment method which is linked to hungary, but when i go to the actual payment i cant select it or like they dont give me the option to do so

upbeat geyser
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Where are you trying to buy Game Pass from?

sinful quiver
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Hungary? Or im not sure what you mean, i got gifted the gamepass but i wasnt able to turn on recurring billing or what does it called

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Thats where i need to put a payment method but cant because of wrong country locked in

upbeat geyser
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I meant are you trying to buy it on the website, or on the store through your PC or console?

sinful quiver
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Pc through website

quaint plover
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you have a region mismatch so you will need too contact support to fix it.

upbeat geyser
quaint plover
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it will not work becuase the billing info is set to US and the card and account is hungary. You need to conact support to fix that

sinful quiver
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And it directs me to the same website no matter from which xbox website it redirects me from

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Ill prob just contact support

sinful quiver
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Or just simply the purchase one would be the best?

quaint plover
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well billing because thats your issue

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It doesnt really matter go and talk to support and you can explain the issue,

sinful quiver
desert estuary
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We aren’t able to provide any additional assistance on this issue here.

Only official live support can help.

sinful quiver