#Website and app down?

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hearty plank
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So I casually bought a Game when I realized it was mehšŸ˜•
I tried to support online. It was loading for so long that I got bored and went in downloaded the app. Then it was doing the same on there. So then I called their number and they're like contact on their website. I cannot access their website if it's loading for so long and I have great internet connection.šŸ˜µā€šŸ’«

So I contacted Microsoft and when I started talking about Xbox the A.I kept on Is ending the callšŸ«¤

What's going on with both Microsoft and Xbox online and the Xbox app? Because the Xbox app isn't loading properly.šŸ¤Ø

glacial isleBOT
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@hearty plank Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and donā€™t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specificā€”mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything youā€™ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you donā€™t answer these, you might not get a response.

hearty plank
supple basin
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Try a different browser.
Try a different device.
Try incognito or private browsing mode.
Contact your isp

hearty plank
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I've tried multiple devices and it kept loading on all of them and it would not stop loading.

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And it's just the website and app acting up. All I'm trying to do is do a refund.

hearty plank