#Shut off

1 messages · Page 1 of 1 (latest)

winged oyster
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So I was chilling on my Xbox and all of a sudden with no warning it turns off and I have to go manually turn it on anyone know a fix as this has been happening for a month

finite minnowBOT
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@winged oyster Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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winged oyster
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I also get no error code or pop up when the console turns on again and I’m using a series x that’s abt 3 years old

spare epoch
winged oyster
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i have tried all of these before and it doesnt help my console shuts off abt an 1 1/2 hours after i first turn it on

spare epoch
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Is your console getting power through any kind of surge protector, extension cord or power strip? It's recommended to plug it into the wall directly. Trying a different cable may also help

winged oyster
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im using a power strip

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it also only crashes on my main game which is bo6

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and it has crashed on star wars outlaws

blissful edge
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The recommendation to plug it directly in to the wall is bad. I strongly recommend never plugging electronics directly in to the wall.
Just try a different power strip to ensure that yours isn’t broken / having a bad connection that gets interrupted

spare epoch
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Oh, how come it's bad? It's what it says in the official link above, so I thought they knew what they were talking about.

blissful edge
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It can be catastrophic.
They have it in there no doubt for some sort of weird legal reason.
It is not safe and I will never recommend it.

winged oyster
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Could it be rendering

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It take the 4k rendering and since it’s lowering to. 1080p

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It uses power to adjust

spare epoch
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That won't make a difference. Even with a 1080p output the games are still being rendered in 4k, they'll be downsampled

winged oyster
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But it’s require power to down render them

blissful edge
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You’re not running out of power because of the Xbox working hard

winged oyster
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The fan feels like warm but not over 100 degrees F

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And it only happens on bo6 and Star Wars outlaws

blissful edge
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A faulty power cable outlet is 90% likely

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If it was shutting down due to heat it would tell you that when it starts up

winged oyster
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But it run bo4 easily

winged oyster
spare epoch
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Try a different outlet

blissful edge
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Try different cables and outlets as mentioned earlier

winged oyster
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Like a different plug on the strip

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Cause my dad also uses this strip and his is fine

spare epoch
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Yeah give it a try

blissful edge
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That would be one step in troubleshooting yes

If that doesn’t work then you need to try a different cable

If that doesn’t work you need to try a different outlet

winged oyster
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ive tried all 3 of them and nothing worked

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and it has been crashing on multiple games

blissful edge
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Remove all external storage devices and do a factory reset

winged oyster
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ok

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reset and keep games and app

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or dont keep

blissful edge
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Try “keep” first

winged oyster
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my dads telling me it wont do a thing

blissful edge
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Ok

winged oyster
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im legit tempted to buy a new console

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cause i physically cant play

blissful edge
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It would be shocking to buy a new console before attempting one of the most basic troubleshooting steps shrug

winged oyster
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this has happened to me before

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then it stopped for a bit

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and i reset my console back then

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and it didnt work

blissful edge
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Ok

winged oyster
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I partially think it might be heat

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Because there’s a lot of dust inside my console

blissful edge
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If it was heat then there would be a full screen warning message when you turned the console back on.

winged oyster
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but my xbox is super dusty on the inside could that be an issue

blissful edge
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No

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If it was heat then there would be a full screen warning message when you turned the console back on.