#One S and Series S not functioning

1 messages · Page 1 of 1 (latest)

atomic bough
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Got my One in 2020. Came out the box unable to start games, open the store, download/update games, etc. I'll press A and it either doesn't load or takes forever just to have an error.
Bought the Series around the time they dropped. Had the same issue the second I powered it on. I also Transferred all my data from console to console

Looked literally everywhere for help and asked tons of people and still have no answer. I've been told to factory reset the console but idk

jade remnantBOT
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@atomic bough Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
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To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

tough sleet
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So to clarify, you are saying that for the past 5 years neither of your consoles have been able to do anything?

atomic bough
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Nope

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I can get videos showing it not working

tough sleet
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And over the past 5 years what things have you tried?

Factory reset?
Different tv?
Different cables?

marble drift
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then why didnt u send ur series console back to xbox to have it repaired went it was still in warranty

atomic bough
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When I first got the Series I still had my old internet which wasn't as good, thought somehow that was the issue till we got new internet

tough sleet