#New xbox wireless headset audio constantly crackling or cutting out.

1 messages · Page 1 of 1 (latest)

random tartan
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So i just got the official xbox wireless headset, got it home and updated the console, the controller, and the headset then started using it. It constantly has small audio cutouts or crackles and i cant find a solution. Ive searched the internet and tried pretty much everything ive seen to no avail. Hoping someone here may know the trick.

compact tideBOT
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@random tartan Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

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  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

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strange terrace
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is your headset out of range by any chance? (from the xbox i mean)

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Or is something potentially blocking the signal/affecting it?

random tartan
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It’s right beside the console and not anything I could think of. The ps5 headset works just fine.

strange terrace
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Alright i dont really have any idea apart from that,lol sry

quartz pivot
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are the batteries fully charged?