#my games n app wont load

1 messages · Page 1 of 1 (latest)

tender scarab
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I've tried Turning it off and back on and I've tried refreshing my home page idk what to do

ivory spruceBOT
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@tender scarab Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

tender scarab
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I've tried Turning my xbox off and back on and I've tried refreshing the home page on the xbox one.

I've tried searching up how to fix it but there are no videos

gusty cape
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try factory reset and use option keep games and apps

tender scarab
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does it delete my acount?

frosty knot
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Your account, game purchases, DLC purchases, game progress / save, achievement lists, etc is part of your microsoft account.

It is in the cloud.

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You can use your account on any device that you log in to.