All Controller Right Sticks Not Working

[cosmic pike]

tl;dr Series S all of my controllers’ right sticks are not working anymore. Definitely a problem with the console.

long version: I saw posts online with other people with the same issue but no solution.

Yesterday while playing Battlefield 1 operations on my Xbox Series S, the right stick suddenly stopped worked. I figured it was a bug in-game, so I quit after the match and went to the Xbox home page.

Right stick still didn’t work so I figured the controller was broken. I turned it off and switched to another controller, but its right stick wasn’t working either. Turns out all my controllers are affected so I figure it’s something with the console. I restarted it, updated OS, updated controller firmware, cleared console cache (unplugging power cord for five min from console and power strip), and nothing fixed it.

Going into controller recalibration, the Xbox shows that it is detecting the right stick just fine. It also strangely works when using the magnifier. But nothing else.

I connected one of my controllers to my computer to play a game on there and the right stick worked fine so I’m confident that it’s a problem with the console.

I don’t know what else to do other than factory reset, but I don’t know how to do that without losing my game save data. (And even so, according to others online with the same issue apparently factory reset didn’t help them, I’m still up for trying it though).

[humble crane]

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[old mantle]

Okay, in regards to factory reset, have it keep your games and apps when you do it. And even if you did delete everything, your saves are always upload to the cloud, so you wouldn't lose them. If you delete them locally, when you load the game, the saves will automatically sync.

[cosmic pike]

Okay I’ll try that and see what happens.

Also to clarify the original post, when I say “not working” I mean move the right stick on any of my controllers in any direction and nothing happens as if it weren’t detected at all.

[old mantle]

What's supposed to happen when you use the right stick? I know in game, it usually moves the camera, but if you're not in a game, such as on the home page...it does nothing.

[cosmic pike]

I might be the biggest idiot on the planet just a minute

Yep. Once again, all IT problems are just user error…

Thanks Snark for the help.