#Update payment method error when attempting to buy fortnite crew

1 messages · Page 1 of 1 (latest)

lean swan
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I'm trying to buy fortnite crew with fund on a Xbox gift card, when I click "fix it now " when givent the update payment method prompt it tells me something went wrong

jagged flameBOT
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@lean swan Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

lean swan
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I tried to look through my payment methods and only my Xbox gift card was there, I went to see if I could buy vbucks and it would let me

marsh plume
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you cant use a xbox gift card to fix a payment.

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you need to use a card

lean swan
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Great

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It's still telling me I have a error

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Even after I put a card in