#xbox account

1 messages · Page 1 of 1 (latest)

proper lintel
#

i’m trying to see if i can change the microsoft account of my xbox account to a different microsoft account without losing any of my games/ history

kind yachtBOT
#

@proper lintel Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

gaunt spear
#

So without leaking any email addresses here (Seriously, don't share email address here), it sounds like the email address on your account is actually your mom's email?

proper lintel
#

yes it is

proper lintel
gaunt spear
#

There is not a way to migrate over to a new Microsoft account. You can only change the email of an existing account.

#

Would you say the situation you are in is your Xbox account and your mom's Microsoft account are the same thing? There is only one account right now?

proper lintel
#

so my main account is with my mums email and the stuff on there i’ve had for years now and would probably want to keep but i do have another xbox account with my microsoft account and email i made recently but obviously i don’t have all my stuff from my main so i was wondering if i could just use my microsoft account with my email and switch it to my main xbox account but it looks like i can’t do that

gaunt spear
#

I feel like it'd be best for you to contact official support for this and see what they say. They might have steps to get you in a less messy state.

proper lintel
#

ye i think ill contact them tomorrow it’s too late to do it rn but thanks anyway

gaunt spear
#

Sorry I can't be of more help - good luck!

grave furnace
#

Support does not have steps to severe portions of a Microsoft account 😉