Game is not any longer in my Library (Forza 5) | XBOX | Page 1

plush ivy Jan 13, 2025, 8:53 PM

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Hello, I bought Forza back in 2021. I played it for a few Hours and for some reasons it is not in my Library anymore and can‘t Download it trough the Shop etc.

Please help me…

Thanks in advance!

tropic cometBOT Jan 13, 2025, 8:53 PM

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@plush ivy Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
**What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

keen tartan Jan 13, 2025, 8:57 PM

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Are you sure you're on the right account you bought it with?

plush ivy Jan 13, 2025, 9:01 PM

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keen tartan Are you sure you're on the right account you bought it with?

Yeah, I only have that one..

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And the "DLCs" are still activated..
(Welcomepack, Treasurepack,..)

keen tartan Jan 13, 2025, 9:06 PM

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Are you sure you bought it and didn't just get it as part of Game Pass? Assuming you did that, if you no longer have Game Pass, you'd lose access to the game.

plush ivy Jan 13, 2025, 9:06 PM

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No, I bought it digital.

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Back in 2021

finite crane Jan 13, 2025, 9:07 PM

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Check if u have any filters on

plush ivy Jan 13, 2025, 9:08 PM

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None activated

finite crane Jan 13, 2025, 9:08 PM

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Also restart console and check ur email if they removed the game

plush ivy Jan 13, 2025, 9:10 PM

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Don’t have any Mails regarding that

finite crane Jan 13, 2025, 9:12 PM

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Then better contact official xbox support for billing issues like this and find the email for buying horizon 5

plush ivy Jan 13, 2025, 9:13 PM

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I didn‘t bought it via XBOX Shop :d

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But I got the the Code and activated it and it worked for 3 years

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And last year it went away sometime

keen tartan Jan 13, 2025, 9:14 PM

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Where did you buy it from? If it was from a place like Eneba or g2a, they could have removed it without warning, because both sites are shady af and sell stolen codes, etc.

plush ivy Jan 13, 2025, 9:14 PM

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I bought it on Instant Gaming

finite crane Jan 13, 2025, 9:15 PM

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Sounds shady

plush ivy Jan 13, 2025, 9:15 PM

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Never had problems and all Games are working

keen tartan Jan 13, 2025, 9:15 PM

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Never heard of Instant Gaming, but yeah, unless it's an officially sanctioned seller, it's probably not a good idea to buy from them.

plush ivy Jan 13, 2025, 9:16 PM

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Well, thank you for your help anyways.
I though it would be better to ask here Instant of just accepting it -_-

finite crane Jan 13, 2025, 9:17 PM

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Does instant show the record of the purchase?

plush ivy Jan 13, 2025, 9:17 PM

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It shows the date, price and the Code

finite crane Jan 13, 2025, 9:19 PM

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Why didnt u complain last year? Looks like it was a stolen code. Did u check on xbox email if u got any info qbout anything when game was removed from ur acct

plush ivy Jan 13, 2025, 9:21 PM

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I thought it would fix automatically..
I don’t have any mail like that

finite crane Jan 13, 2025, 9:22 PM

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Well sounds like u r sol. Especially since u didnt get the game from xbox. And u cant refund it from instant once u use the code

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Sorry

#Game is not any longer in my Library (Forza 5)