Charges + gamepass ultimate | XBOX | Page 1

bitter lake Jan 11, 2025, 4:10 AM

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yesterday at like 5am i got a message from my mom along with a screenshot of a charge for xbox gamepass ultimate 18€ which we didnt buy and my previous subscription has been expired since december last year and the thing is even tho we got charged the subscription wasn't even active

i even talked WITH an actual xbox support and we couldn't find anything.
we checked all my accounts and all the sccounts linked to the card the charge was made through
and since support couldn't do anything he told us to check up with our bank which we will

BUT literally like 10m ago i got an email saying my subscription has been renewed. i didnt do anything and im the only person who has access to the account.
I immediately tried refunding it BUT there was nothing in my recent transaction history BUT I do have the ultimate on my account

I'm so confused

fresh shuttleBOT Jan 11, 2025, 4:10 AM

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@bitter lake Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
**What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

scarlet ruin Jan 11, 2025, 4:16 AM

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You can manage your subscriptions at: https://account.microsoft.com/services?lang=en-US#main-content-landing-react

After selecting the 'manage' button on a subscription you can click the 'Turn off recurring billing' button

bitter lake Jan 11, 2025, 4:16 AM

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it was off

scarlet ruin Jan 11, 2025, 4:16 AM

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bitter lake Jan 11, 2025, 4:17 AM

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why can't I send images

scarlet ruin Jan 11, 2025, 4:17 AM

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per the #rules you haven't been here long enough to send pictures

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you can post images on an image sharing site like imgur.com when needed

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but if you say it is off, then i believe you shrug

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you either:

have another account that uses this credit card
accidentally had the subscription still set to 'on'
someone stole your credit card

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customer support will be the only people who can help unravel billing issues

bitter lake Jan 11, 2025, 4:19 AM

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1 - nope that card only was on Mine
2 - it was off I double checked yesterday
3 - not possible + if they did why did I get the gamepass

bitter lake Jan 11, 2025, 4:19 AM

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scarlet ruin customer support will be the only people who can help unravel billing issues

yea figured

scarlet ruin Jan 11, 2025, 4:19 AM

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ahh i didn't see that you got it i thought you said it was a mystery charge

bitter lake Jan 11, 2025, 4:19 AM

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gotta wait like 8 hours tho

bitter lake Jan 11, 2025, 4:20 AM

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scarlet ruin ahh i didn't see that you got it i thought you said it was a mystery charge

yes and no

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Yesterday I got a mystery charge

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and like 10m ago I got an email saying it renewed even tho I was on tiktok

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and yesterday when I spoke with support there was no charge we could find , we even checked the card and all accounts (only mine showed up) that had the card set as payment

#Charges + gamepass ultimate