#issue with captured screenshots

1 messages · Page 1 of 1 (latest)

glacial kelp
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screenshots from games doesn't appear in my xbox apk on phone

young forgeBOT
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@glacial kelp Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
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  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
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narrow cliff
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Are your screenshots set to auto upload to the Xbox network in your settings?

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How long ago did you take the screenshots you're looking for?

narrow cliff
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Oh

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Starting last year, captures expire off the Xbox network after 90 days

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There was about six months' warning before that policy started.

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If you want to avoid that you can choose to auto upload to OneDrive instead in the settings, or back things up manually before they expire.

glacial kelp
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so now i cant do anything with my lost captures?

narrow cliff
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They are deleted.