#Keep Getting error code 0x87e10011 when trying to install GTAV

1 messages · Page 1 of 1 (latest)

versed osprey
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So my friend purchased GTAV (Xbox One & Xbox Series X|S) recently, which comes with GTAV for Xbox One, and GTA Story/Online for Xbox S/X.
https://www.xbox.com/en-us/games/store/grand-theft-auto-v-xbox-one-xbox-series-x-s/9p8rqh67ttt1

The issue is that whenever he tried to install the GTAV (Xbox One) version, he still receives "Sorry, this game or app isn't compatible", even though the game is labeled to be for the Xbox One. I'm not sure why this happens.
The console is an Xbox One S

ember tinselBOT
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@versed osprey Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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deft sandal
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The game or app you’re trying to launch is only compatible with the Xbox Series X|S console, not Xbox One.

versed osprey
deft sandal
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what console are you using for this

versed osprey
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Xbox One S

deft sandal
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you mean Series or One?

versed osprey
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One

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it's called Xbox One S

deft sandal
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what console are you using.

versed osprey
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bro

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it's just called Xbox One S

deft sandal
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it isnt compatible than

versed osprey
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all Xbox One games are compatible with the Xbox One S as far as I'm concenred though

deft sandal
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S/X mark means for the series only not the one S or X

versed osprey
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the bundle comes with that too

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so how is the Xbox One version not compatible with the Xbox One

deft sandal
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you can get the xbox one version only just not the series.

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its dening it because you dont have a series

versed osprey
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I am not trying to install the series S/X versions

deft sandal
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your installing the bundle

versed osprey
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no

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i'm installing the individual game named "Grand Theft Auto Five (Xbox One)"

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not the whole bundle

deft sandal
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you sent me a pic of the bundle. not the one game.

versed osprey
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this is what I am trying to install

deft sandal
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yeah

versed osprey
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to show you that the Xbox One version was included in the bundle, and not just the X/S

deft sandal
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install it induvidually ik what version your talking about

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install it from the gamepass store without the bundle and come back here.

versed osprey
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after purchasing the bundle, there are three new games in the library. GTAV Story for Series S/X, GTAV Online for Series S/X, and GTAV (Xbox One)

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installed the S/X versions obviousily shows the incompatible error code

deft sandal
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reinstall GTAV (Xbox One)

versed osprey
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I am saying I can't install it in the first place

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that is why I am so confused

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Clicking Install on the individual game named GTAV (Xbox One) still shows the same error code of incompatibility

deft sandal
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reinstall it and come back with what it says on your xbox and take a pic and send it here

versed osprey
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how am I supposed to re-install it when I never installed it in the first place

deft sandal
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try to atleast.

versed osprey
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I already shut it off though so I'll do it again tomorrow

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but like 20 minutes ago it would just show "Sorry, this game or app isn't compatible"

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i'll try again tomorrow and maybe it'll work 🤷‍♂️