#Xbox live redeeming

1 messages · Page 1 of 1 (latest)

noble moat
#

Hi so I got a Xbox live gift card for Christmas and I’ve been trying to enter the code but it won’t work and the cards brand new I took it back to the shop and they refused to refund it and said to contact Xbox then proceeded to throw me out the shop 😭 I just want my Xbox live

bright karmaBOT
#

@noble moat Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

noble moat
#

None of these questions are relevant

woven comet
noble moat
#

I’ve tried the website won’t work

#

I’ve been trying since the 25th

sage willow
#

And yes all the questions are relevant. The goal is to get more information so people can offer suggestions.

At face value Snark and the website are both correct in saying you should contact support

noble moat
sage willow
#

And is there a specific error or does it just say “no contact support”

noble moat
#

It’s says like : Q K T 8 N are not numbers or something like dat

#

I put the code in then it says these numbers are not correct but it’s literally the same from the card

sage willow
#

Did the card get purchased on your region/currency?

noble moat
#

Yep

#

I’m still trying to connect to the online Xbox support and it’s not working

rancid fiber
#

Make sure you aren’t using i or o or zeroes.

If you’re sure you’re doing it correctly then you’ll need to speak to support as advised.

noble moat
#

Ok

#

@rancid fiber there’s a I in it

#

i

rancid fiber
#

Try L and i or 1

#

But the rest stands

noble moat
#

Ok

#

Nope didn’t work